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Getting people to say Yes: Negotiation and Mediation (GEB202)

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book 1. Influence : the psychology of persuasion
Robert B. Cialdini
New York : HarperCollins/Collins Business, c2007
GEB202

book 2. Beyond reason : using emotions as you negotiate
Roger Fisher and Daniel Shapiro
New York : Penguin Books, 2006
GEB202


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