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Getting people to say Yes: Negotiation and Mediation (GEB202)
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Robert B. Cialdini
New York : HarperCollins/Collins Business, c2007
Roger Fisher and Daniel Shapiro
New York : Penguin Books, 2006
Daniel Bowling, David Hoffman, editors
San Francisco, Calif. : Jossey-Bass, 2003
Douglas Stone, Bruce Patton, Sheila Heen
Roy J. Lewicki, David M. Saunders, Bruce Barry
Nadja M. Alexander ; contributors, Ting-kwok IU, Rimsky Yuen, Ada KY Chen
Roger Fisher and William Ury, with Bruce Patton, editor
New York, NY : Penguin Books, 2011