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book 1. The art of CRM : proven strategies for modern customer relationship management
Max Fatouretchi
BUS523

book 2. Customer relationship management : a global approach
Samit Chakravorti
BUS523

BUS485

book 3. Customer relationship management : concepts and technologies
Francis Buttle and Stan Maklan
BUS240

book 4. Customer relationship management : concepts, applications and technologies
Daniel Prior, Francis Buttle and Stan Maklan
BUS485

BUS523

book 5. Cracking the CRM code : how to prevent failures in buying, implementing and using CRM
Limesh Parekh ; foreword by Rashmi Bansal
Chennai : Notion Press, 2021
BUS523

book 6. Electronic customer relationship management E-CRM : complete self-assessment guide
[S.l.] : The Art of Service, [2022]
BUS485

book 7. Electronic customer relationship management E-CRM : complete self-assessment guide
[S.l.] : The Art of Service, 2020
BUS523

book 8. Mastering salesforce reports and dashboards : drive business decisions with your CRM data
David Carnes
BUS523

book 9. The customer rules : the 39 essential rules for delivering sensational service
Lee Cockerell
New York : Crown Business, 2013
BUS240

book 10. Creating actionable insights using CRM analytics : learn how to build insightful and actionable data analytics dashboards
Mark Tossell
Birmingham, U.K. : Packt Publishing, 2021
BUS523


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