HKSYU Course Resources

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book 1. Customer service : skills for success
Robert W. Lucas
BUS240

book 2. The customer rules : the 39 essential rules for delivering sensational service
Lee Cockerell
New York : Crown Business, 2013
BUS240

book 3. Service operations management
Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark
BUS240

book 4. Mastering salesforce reports and dashboards : drive business decisions with your CRM data
David Carnes
BUS523


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