Service operations management
Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark.
Harlow : Pearson Education, 2021.
This textbook on service operations management provides a clear understanding of how service performance can be improved in organisations. It applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
Physical items: 1, Online items: 0
Availability
Online Resources
At the libraryRequest via Interlibrary Loan
| Location | Call number | Status |
|---|---|---|
| English Book (4/F) | 658 JON 2021 | Available |
| Location | Call number | Status |
|---|---|---|
| barcode, location, bookplate, id LOCATION | callnoa callnob | -- |
Bibliographic Information
- Format:
-
Book
- Subject:
- Customer services > Management.
- Service industries > Management.
- Language:
- English
- ISBN:
- 9781292064468, 1292064463
- Course:
- BUS240
Customer Insights and Experiences - Note:
- Previous edition: 2012.
- Bibliography:
- Includes bibliographical references and index.
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