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21. Creating actionable insights using CRM analytics : learn how to build insightful and actionable data analytics dashboards

Mark Tossell

Birmingham, U.K. : Packt Publishing, 2021

BUS523

22. Practical facilitation : a toolkit of techniques

Christine Hogan

London ; Sterling, VA : Kogan Page, 2003

SW462

23. Electronic customer relationship management E-CRM : complete self-assessment guide

[S.l.] : The Art of Service, [2022]

BUS485

24. Electronic customer relationship management E-CRM : complete self-assessment guide

[S.l.] : The Art of Service, 2020

BUS523

25. Risk and crisis communications : methods and messages

by Pamela (Ferrante) Walaski

Hoboken, N.J. : Wiley, c2011

PRA450

26. Mastering salesforce reports and dashboards : drive business decisions with your CRM data

David Carnes

BUS523

27. Customer relationship management : how to develop and execute a CRM strategy

Michael Pearce FIC CMC

New York, NY : Business Expert Press, [2021]

BUS523

BUS485

28. Reinventing Africa : museums, material culture, and popular imagination in late Victorian and Edwardian England

Annie E. Coombes

HIST250

29. Managing customer experience and relationships : a strategic framework

Don Peppers, Martha Rogers

BUS240

30. Artificial intelligence, business and civilization : our fate made in machines

Andreas Kaplan

Abingdon, Oxon ; New York, N.Y. : Routledge, 2022

BUS424

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