> Show All FAQs

1. After using the Discover@ShueYan to find a particular item and its call number, where I can locate it?

Click here to find the answer.

2. Can I access the library after graduate from Hong Kong Shue Yan University?

Yes, please refer to the application of HKSYU Library Cards in the Library Services page.

3. Can I use Interlibrary Loan Service? Where can I find more information about the Interlibrary Loan Service?

Interlibrary Loan Service is now available in library. For details, please visit here.

4. How can I cancel my request online?

Patrons can cancel their requests online by the following steps:

1. Login My Circulation Records
2. Click "Requests"
3. Select the item which you want to cancel hold
4. Click the "Cancel" button

5. How can I place hold on an item?

1. Search item in Discover@ShueYan
2. Click "Request"

3. Fill in the information

4. Click "SEND REQUEST"

6. How can I print documents in the library?

Please refer to the How-to Video Guide and Multi-Function Printers in the Library.

7. How can I remote access to online databases at home?

Both teaching staff & students are able to access the online databases at home

 

8. How can I renew items online? What other matters should I pay special attention to?

Borrowed items with normal loan periods may be renewed in “My Circulation Record”, please refer to maximum loan period (with renewal).  The new due date will be calculated from the date of renewal.

Automatic renewal:
Library items with normal loan periods will be automatically renewed 2 days before the due date until the maximum loan period has been reached.

Renewal will NOT be accepted if:

1. An item has reached its maximum loan period
2. An item cannot be renewed (e.g. a short loan item, an external reader card, a bound serial)
3. A user has long overdue books or over $200 unpaid library fines
4. A user has 10 or more overdue library items
5. A user has 1 or more overdue recalled items

9. How can I use wireless LAN service?

Please find the details in the page - Wireless LAN Area.

10. How many items can I borrow? If overdue, how much fines will be charged?

For borrowing privileges, please click here to find the answer.
For fines, please click hereto find the answer.

11. I have to write an essay as an assignment, however I do not have any idea how to start, and I am afraid the format I used will not satisfy the requirements of my lecturer. Are there any help provided by the library?

Library has enough materials to support students in essay writing. You may refer to " dissertation format ( 論文格式 ) " on the library user manuals. However, please consult your lecturer about the choice of format before making the final decision.

Please visit Citation Styles, RefWorks & EndNote (Citation Management Tool) for more information.

12. What does the item's status mean in Discover@ShueYan ?

The status of the item are explained as below:

 

Status	Meaning
AVAILABLE	The item is in library and available for use.
DUE 06-04-05	The item was borrowed and the due date is 6 Apr 2005.
DUE 06-04-05 + 1 HOLD	The item was borrowed and the due date is 6 Apr 2005. There is one hold for this item.
JUST RETURNED	The item was borrowed and just returned. Please wait for 5 hours for reshelfing this item.
JUST ARRIVE	The item has just arrived the library and is under processing. It will be ready for borrowing until the internal processing finished.
LIB USE ONLY	Patrons can only use the item in library. They are not allowed to borrow it out.
NEW BK DISPLAY	The item is a new book and is on display. Patrons are welcome to borrow it.
ON HOLDSHELF	The item was hold on holdshelf and ready for patron to pickup.
ON CATALOGING	The item is on cataloging. It will be ready for borrowing until the cataloging process finished.
ON HOLDSHELF + 1 HOLD	The item was hold on holdshelf and ready for patron to pickup. There is one additional hold for this item.
REPAIRING	The item is being repaired. It will be ready for borrowing until the repairing process finished.
1 copy ordered for 4/F., English Book on 03-10-2005. 1 copy ordered for 4/F., Chinese Book on 03-10-2005.	One copy of the English book/Chinese book was ordered on 3 October 2005. The library is waiting for the book delivered from the publisher.

 

13. What reference tools are available in library and where can I locate them?

The knowledge of using reference tools is very important in college studies. Users are highly recommended to acquire certain library skills and reference tools knowledge. You can find the following reference tools online.

14. Where can I find the data analysis and accounting software in library?

Students may use some data analysis and accounting software in library.
Computers in the inventory list have been installed with the following software:

SPSS 
DacEasy Accounting
Peachtree Complete Accounting
MYOB